Welcome to AmazolSA.
We are committed to providing quality products and excellent customer service. This Refund Policy explains the terms under which refunds, returns, exchanges, and cancellations are handled when purchasing from AmazolSA.

By placing an order on AmazolSA, you agree to the terms outlined below.

1. General Policy

  • AmazolSA operates in accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.
  • We strive to ensure that all products are accurately described, properly packaged, and delivered in good condition.
  • Certain consumable, perishable, sealed, health-related, or hygiene-sensitive products may not be eligible for return once opened or used.

2. Eligibility for Returns and Refunds

Customers may qualify for a return, replacement, exchange, store credit, or refund under the following conditions:

  • Incorrect product delivered.
  • Product arrived damaged or defective.
  • Product was incomplete.
  • Product differs materially from the description on the website.
  • Order cancelled before dispatch.
  • Product expired upon delivery.
  • Product packaging tampered with prior to delivery.

Requirements to qualify:

  • Request must be submitted within 7 calendar days of delivery.
  • Product must remain unused (where applicable).
  • Product must be returned in original packaging (where reasonably possible).
  • Proof of purchase or order confirmation must be provided.

3. Non-Refundable and Non-Returnable Items

For health, hygiene, safety, and compliance reasons, the following items are generally non-refundable unless defective or incorrectly supplied:

  • Opened consumable products.
  • Used products.
  • Products damaged due to misuse or improper storage.
  • Clearance or promotional items marked as non-returnable.
  • Gift cards, vouchers, or digital products.
  • Products returned without proof of purchase.

AmazolSA reserves the right to refuse returns that do not meet the conditions of this policy.

4. Order Cancellations

  • Customers may request cancellation before the order has been processed or dispatched.
  • Once dispatched, cancellation requests may not be possible and the standard return process will apply.
  • Approved cancellations may be subject to:
    • Payment processing fees.
    • Banking fees.
    • Courier recovery costs.
    • Administrative handling fees.

5. Refund Processing

  • Refunds are processed back to the original payment method where possible.
  • Processing may take 5–10 business days, depending on the payment provider and banking institution.
  • Shipping or courier fees are non-refundable unless the error was caused by AmazolSA.

In some cases, AmazolSA may offer:

  • Store credit.
  • Product replacement.
  • Exchange for another product of equal value.

6. Chargebacks and Payment Disputes

Customers agree to contact AmazolSA first before initiating any chargeback or payment dispute.

Fraudulent chargebacks, abuse of disputes, or false claims may result in:

  • Suspension of customer accounts.
  • Refusal of future service.
  • Submission of evidence to payment processors or banks.
  • Legal action where applicable.

7. Delivery Issues

Customers must ensure that:

  • Delivery information is accurate.
  • Contact information is correct.
  • Someone is available to receive the parcel.

AmazolSA will not be liable for:

  • Incorrect delivery details supplied by the customer.
  • Failed deliveries caused by customer unavailability.
  • Delays caused by couriers, strikes, weather, or events beyond reasonable control.

8. Proof Required

To investigate a return or refund request, AmazolSA may request:

  • Clear photos of the product.
  • Photos of packaging.
  • Batch or serial information.
  • Delivery labels.
  • Video evidence where applicable.

Failure to provide sufficient evidence may result in rejection of the claim.

9. Compliance and Responsible Purchasing

Customers confirm that:

  • They are legally permitted to purchase products under applicable laws.
  • They are at least 18 years old.
  • Products purchased are for lawful personal use only.

AmazolSA reserves the right to cancel or refuse any order suspected of:

  • Fraudulent activity.
  • Unauthorized resale.
  • Abuse of promotions.
  • Violations of applicable law.

10. Contact Information

For all refund, return, or support requests, please contact:

AmazolSA Support
Website: https://amazolsa.com
Email: support@amazolsa.com